Due to the digital nature of our products, all sales are final by completing your purchase with KNW Consulting LLC operated by Karla Ramos, you agree to the terms below.
1. Refund Policy
We offer a 7 day refund guarantee that asks you to submit the work you attempted during the program, to prove you actually tried the methods and they didn't work for you. This protects us from people who buy the program just to take our information and request a refund.
If you can provide documentation that you went through the training, applied the steps, and the program simply does not work for you, we are happy to refund your payment in full.
2. Refund Eligibility
2.1. Refund requests must be submitted by email within 7 days of your original purchase date. After this window, no refunds will be issued for any reason.
2.2. To qualify, your request must include proof of the work you completed and the actions you took inside the program. Acceptable proof includes screenshots of your posts, content, or the steps you applied. Requests without this documentation will not be approved.
3. Technical Issues
3.1. If you have trouble accessing any part of your purchase, email [email protected] and our team will resolve it quickly. We are unable to issue a refund for a technical issue we were never given the chance to fix.
4. How To Request A Refund
4.1. Email [email protected] from the address you used at checkout, within 7 days of purchase, with your order details and the proof of work described above. We respond to every request within 24 business hours.
5. Chargebacks And Disputes
5.1. If you have any concern about your purchase, contact us first at [email protected] so we can resolve it fairly.
5.2. Filing a chargeback or payment dispute after accessing the product, instead of contacting us first, is a breach of these terms and will result in immediate and permanent suspension of your account and access to all products and communities.
5.3. We keep detailed records of account access, login activity, module completion, and your agreement to these terms at checkout. This information will be submitted to the payment processor and issuing bank in response to any dispute filed in bad faith.